Life at SBM 2

CEO's MESSAGE

Welcome to SBM.

I would like personally to welcome you to Saudi Business Machines Ltd. (SBM) website. Since our association with IBM in 1947 and the establishment of SBM in 1981 as the General Marketing and Services representative of IBM in Saudi Arabia, our vision has always been to be the leading provider of total Information Technology solutions to the people and industries of the Kingdom of Saudi Arabia.

At SBM, we pride ourselves in providing our customers with state of the art IBM technology products and an extensive portfolio of solutions and services, backed by a committed and professional workforce of over 800 employees.

Our aim is to develop long term business relationships with our customers and business partners and to advise and support them with the most up-to-date Information Technology solutions available in the rapidly evolving marketplace.

As a market leader in the industry , we are committed to our customer's success by working closely with them on their present and future growth plans and ensuring we deliver value and customer service that is second to none.

I invite you to explore our website and learn about our capabilities. hope you find the information both informative and beneficial

We welcome your comments and suggestions. Please feel free to e-mail us at:contactus@sbm.com.sa

LEADERSHIP

‘‘Leadership is ultimately about creating a way for people to contribute to making something extraordinary happen.’’

- Alan Keith of Genentech

‘‘Leadership is ultimately about creating a way for people to contribute to making something extraordinary happen.’’

- Alan Keith of Genentech

At the heart of our business philosophy, SBM believes in providing technology, which can enable our customers to go beyond the ordinary.

With this dedicated purpose, we deliver up-to-the-minute solutions, designed to make them pioneers in their respective fields. SBM is the hub of technological innovation within the region, continuously evolving, as per changing market demands. At SBM, we foster a knowledge-based culture, where established best practices meet innovative experimentation.

At the heart of our business philosophy, SBM believes in providing technology, which can enable our customers to go beyond the ordinary.

With this dedicated purpose, we deliver up-to-the-minute solutions, designed to make them pioneers in their respective fields. SBM is the hub of technological innovation within the region, continuously evolving, as per changing market demands. At SBM, we foster a knowledge-based culture, where established best practices meet innovative experimentation.

With a commitment to growth, we take on the Kingdom’s most taxing projects, continuously challenging our capacities. To that end, we attract a workforce of exceptional caliber, which we continuously invest in through training and development programs. We have also perfected our systems process development, ensuring careful monitoring throughout each stage, which resulted in SBM being the first awarded the ISO 9001 certification in the Kingdom.

Ensuring we stay at the cutting edge of technology solutions, SBM is also partners with leading technology providers worldwide like IBM and CISCO, securing knowledge exchange and granting us access to the latest practices in the industry. With the Kingdom’s largest projects in our portfolio and a solid track record, SBM continues to cultivate a culture of pro-activity and self-reliance, to provide our customers with the most fitting solutions. Whatever your goal is, at SBM you can be assured that our dedication will help you go beyond the mere ordinary.

With a commitment to growth, we take on the Kingdom’s most taxing projects, continuously challenging our capacities. To that end, we attract a workforce of exceptional caliber, which we continuously invest in through training and development programs. We have also perfected our systems process development, ensuring careful monitoring throughout each stage, which resulted in SBM being the first awarded the ISO 9001 certification in the Kingdom.

Ensuring we stay at the cutting edge of technology solutions, SBM is also partners with leading technology providers worldwide like IBM and CISCO, securing knowledge exchange and granting us access to the latest practices in the industry. With the Kingdom’s largest projects in our portfolio and a solid track record, SBM continues to cultivate a culture of pro-activity and self-reliance, to provide our customers with the most fitting solutions. Whatever your goal is, at SBM you can be assured that our dedication will help you go beyond the mere ordinary.

LIFE @ SBM

CLUB BLUE

At SBM, we strive to keep our employees content inside and outside the workplace, just as much as we strive for 100% percent customer satisfaction. We believe that happier employees mean a stronger desire to produce great work. And so far, it seems we haven’t been wrong. Club Blue is unique to our SBM community, where families are valued, engaged and treated as an extension to our employees. Investing in them, through both time and finances, is a promise we give to each of our employees, calming their concerns and letting them know they are supported.

From family-oriented social events to our annual husband-and-wife getaway, we encourage our families to be part of our lives at SBM. Ramadan iftars and activities with raffles, are just a few of the ways that we get to know each of our team members and their families, while instilling a sense of pride and acceptance in the supporting role they play in our SBM employees’ lives. At SBM, the communal culture is also internal. With sports, such as our football league, SBM encourages the integration of each of our departments at all levels. Discrimination and hierarchy is never present, while sportsmanship and camaraderie, is fully nurtured. This is in line with our open door policy and our commitment to having an environment of equality, where recognition and appraisal is given to who it is due.

SBM Club Blue is a private SBM community club which is responsible for the social well-being of our employees and their families, offering services which comprise, but are not limited to the below:

At SBM, we strive to keep our employees content inside and outside the workplace, just as much as we strive for 100% percent customer satisfaction. We believe that happier employees mean a stronger desire to produce great work. And so far, it seems we haven’t been wrong. Club Blue is unique to our SBM community, where families are valued, engaged and treated as an extension to our employees. Investing in them, through both time and finances, is a promise we give to each of our employees, calming their concerns and letting them know they are supported.

From family-oriented social events to our annual husband-and-wife getaway, we encourage our families to be part of our lives at SBM. Ramadan iftars and activities with raffles, are just a few of the ways that we get to know each of our team members and their families, while instilling a sense of pride and acceptance in the supporting role they play in our SBM employees’ lives. At SBM, the communal culture is also internal. With sports, such as our football league, SBM encourages the integration of each of our departments at all levels. Discrimination and hierarchy is never present, while sportsmanship and camaraderie, is fully nurtured. This is in line with our open door policy and our commitment to having an environment of equality, where recognition and appraisal is given to who it is due.

SBM Club Blue is a private SBM community club which is responsible for the social well-being of our employees and their families, offering services which comprise, but are not limited to the below:

OPEN COMMUNICATION

All successful companies work towards having an open door policy. At SBM we believe in creating a family environment, ensuring that all ideas are brought to light.

We encourage open communication through a wide variety of mediums, across the spectrum of constantly evolving initiatives. This fosters a sense of transparency between employees and management, where good relationships are maintained and all sides are heard equally.

At SBM we pay particular attention to the Employee-Manager relationship, as it is the employee’s direct link to company management. Employees are encouraged to participate in a two way dialogue through the below means

All successful companies work towards having an open door policy. At SBM we believe in creating a family environment, ensuring that all ideas are brought to light.

We encourage open communication through a wide variety of mediums, across the spectrum of constantly evolving initiatives. This fosters a sense of transparency between employees and management, where good relationships are maintained and all sides are heard equally.

At SBM we pay particular attention to the Employee-Manager relationship, as it is the employee’s direct link to company management. Employees are encouraged to participate in a two way dialogue through the below means

PAPERLESS ENVIRONMENT

At SBM we take pride in adopting sustainable business practices. One such example is our commitment to a paperless environment. In addition to reducing our environmental footprint, it also makes business sense.

SBM was the first company to allow major national Saudi banks, to operate through a completely paperless system, by switching all their day-to-day operations, from paper to an Oracle-based Internet Banking service.

At SBM, we do this through adopting the following systems:

At SBM we take pride in adopting sustainable business practices. One such example is our commitment to a paperless environment. In addition to reducing our environmental footprint, it also makes business sense.

SBM was the first company to allow major national Saudi banks, to operate through a completely paperless system, by switching all their day-to-day operations, from paper to an Oracle-based Internet Banking service.

At SBM, we do this through adopting the following systems:

Intranet (Portal): This SAP system is an employee self-service area, where employees and management can stay updated on several completely automated functions such as: HR, Payroll, Cross-application Time Sheet, Organizational Management, Personnel Administration, Finance, Sales

Clean Desk Policy: This policy is also part of the Company Information & Capital Assets Office Security. SBM employees both regular and outsourced, are responsible to ensure that any SBM/IBM Confidential Information on-line or as a hard copy, including office material & company Capital Assets, are considered confidential and kept well-guarded

Communications: At SBM, our communication e-mailing system encourages all correspondence to stay on-line without the use of paper. Furthermore, our document management system ensures that documents can travel and be worked on in soft copy instead of being printed.